3. communication skills

Communication - It is the sending and receiving of information from one person to another

Communication skills - They are the techniques needed to send and receive information

Effective communication - Channels of communication that enables understanding and make the message clear.

Importance of effective communication

1.      To share ideas

2.      Express feelings

3.      To make friends and socialize

4.      To solve conflict

Process of communication

Message - channel - encoding – decoding – feedback.

Elements of effective communication

1.      Sender

2.      Receiver

3.      Message

4.      Channel

5.      Feedback

6.      Context(factors)

Types of communication

1.      Verbal – oral

2.      Non – verbal – written, sign

Channels of communication

1.      Electricity – phones, laptops, tv, radio etc

2.      Written – letters, posters, billboards etc

3.      Face to face

Basic communication skills

·         Reading

·         Writing

·         Speaking